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Shipping & Returns Policy

Shipping Policy

  • Kits will ship via FedEx Priority Overnight or International Priority.
  • Domestic Shipping & Handling fee is $85. International Shipping & Handling fee varies by location and can be determined by requesting a quote.
  • Orders ship Monday-Thursday for US Domestic shipments. International shipments vary depending on destination.
  • Kits ship on cold packs.
  • Customer FedEx account number can be used upon request; customer will be charged a $20 handling fee, instead of the $85 shipping & handling fee.
  • If shipments are lost in transit, Akadeum will file a claim with FedEx and reship the product.


  • Orders are not eligible for returns/exchanges.
  • Akadeum will not grant refunds for orders, but will work with customers to troubleshoot issues.
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