Shipping & Returns Policy

Shipping Policy

  • Kits will ship via FedEx Priority Overnight or International Priority.
  • Orders ship Monday-Weds for US domestic shipments. International shipments vary depending on destination.
  • Kits ship on cold packs.
  • Akaduem will use customer FedEx number upon request, but will be charged an additional $20 handling fee.
  • If shipments are lost in transit, Akadeum will file a claim with FedEx and reship the product.
  • Orders typically ship within 24 hours of being placed.

Refunds/Returns

  • Orders are not eligible for returns/exchanges.
  • Akadeum will not grant refunds for orders, but will work with customers to troubleshoot issues.
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