Shipping & Returns Policy

Shipping Policy

• Kits will ship via FedEx Priority Overnight or International Priority.
• Orders ship Monday-Weds for US domestic shipments. International shipments vary depending on destination.
• Kits ship on cold packs.
• Akaduem will use customer FedEx number upon request, but will be charged an additional $20 handling fee.
• If shipments are lost in transit, Akadeum will file a claim with FedEx and reship the product.
• Orders typically ship within 24 hours of being placed.

Refunds/Returns

• Orders are not eligible for returns/exchanges.
• Akadeum will not grant refunds for orders, but will work with customers to troubleshoot issues.