Shipping & Returns Policy
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Shipping & Returns Policy...
Shipping Policy
- Kits will ship via FedEx Priority Overnight or International Priority.
- Domestic Shipping & Handling fee is $85. International Shipping & Handling fee varies by location and can be determined by requesting a quote.
- Orders ship Monday-Thursday for US Domestic shipments. International shipments vary depending on destination.
- Kits ship on cold packs.
- Customer FedEx account number can be used upon request; customer will be charged a $20 handling fee, instead of the $85 shipping & handling fee.
- If shipments are lost in transit, Akadeum will file a claim with FedEx and reship the product.
Refunds/Returns
- Orders are not eligible for returns/exchanges.
- Akadeum will not grant refunds for orders, but will work with customers to troubleshoot issues.
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