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Applications Specialist

Position:

Applications Specialist a.k.a Microbubble Evangelist

Location:

Ann Arbor, MI

Job Description:

We are seeking a tech savvy, sales hungry individual willing to drive internal sales efforts, support the field team both in the lab and through technical support communications, and lend a hand to operations from order processing through shipment. Managing customer relationships and providing the voice of the customer to internal stakeholders should be in your toolbox.

Responsibilities:

  • Provide technical support and product guidance in a timely manner to customers
  • Identify new leads via various platforms, initiate and manage customer relationships
  • Support sales and operations with quote generation, order processing and shipping of product
  • Travel to customer sites for in-lab demos and troubleshooting
  • Be the voice of the customer to internal teams, inclusive of new product development, quality and marketing
  • Assist quality with customer complaint handling
  • Provide support for conference efforts
  • Other duties as required by company needs

Key Qualifications

  • An ability and desire to relate to the customer
  • Technical fortitude, in particular, knowledge in the immunology and cell separation space
  • Cross-functional collaborative mindset to get things done
  • Ability to translate the voice of the customer into actionable items
  • Willingness to lend a hand as needed across the organization
  • Desire to travel, as needed
  • Knowledge of Google Scholar and initiative to hunt down relevant leads from various sources
  • Familiar with CRM software such as HubSpot
  • Degree in the life sciences